Below are some frequently asked questions to guide you with your healthcare needs.
General Questions
What is Neuromed Pharmacy?
Neuromed Pharmacy is an online medical store offering a wide range of healthcare medicines, prescription drugs, and over-the-counter (OTC) products. Our platform is supported by professional pharmacists and doctors who provide expert medical care and pharmaceutical support.
Where is Neuromed Pharmacy based?
We operate online and deliver nationwide. Our services include virtual consultations, prescription refill, and online pharmacy support.
What are your operating hours?
Our online store is available 24/7, and our customer support team operates from 8:00 am to 9:00pm daily.
Ordering & Delivery
How do I place an order?
You can order medicines by:
Searching for your required medication on our website.
Uploading your prescription.
Adding items to the cart and completing the checkout process.
Do you offer home delivery?
Yes, we provide fast and secure home delivery for all medicines and healthcare products. Delivery times vary depending on your location.
Can I track my order?
Yes! Once your order is processed, you will receive a tracking link via SMS or email.
Do you offer same-day or express delivery?
Yes, we offer same-day delivery in select locations. Please check the availability during checkout.
What should I do if I receive the wrong medication?
Contact our support team immediately at neuromed21@gmail.com , message our facebook page and we will arrange a replacement or refund.
Are delivery charges included in the price?
Yes, express and same-day shipping may have additional costs. Fees depend on your location and urgency.
Do you ship internationally?
We do not offer international shipping.
Can I return medical products?
Due to safety regulations, we generally do not accept returns on medications. However, non-prescription items may be eligible for returns under certain conditions.
Prescription & Medical Consultation
What medical services do you provide?
We offer neurological and general health consultations, chronic disease management (e.g., diabetes, hypertension), vaccinations, and minor illness treatments.
Do I need a prescription to buy medicines online?
Yes, for prescription-only medicines, you must upload a valid prescription from a licensed doctor.
Can I consult with a doctor online?
Yes, we offer telemedicine consultations with licensed doctors. You can book an online appointment for general health concerns, chronic disease management, and medication advice.
Do you offer prescription refills?
Yes, we provide prescription refills. You can request refills through our website, mobile app, or by visiting our pharmacy.
How can I get my prescription refilled?
Upload your prescription or select a previous order. Place your refill request, and we’ll process it for delivery.
Pharmaceutical & Healthcare Services
Do you provide pharmacist consultation?
Yes, our licensed pharmacists are available online to guide you on proper medication use, dosage, interactions, and side effects.
Do you offer health screening services?
Yes, we provide online assessments and virtual consultations. Blood pressure monitoring, diabetes screening, and other health screening are offered in our selected branches.
Do you offer flu shots and other seasonal vaccines?
Yes we provide a range of vaccinations upon proper assessment and consultation with a medical doctor.
Are there home health services available through your pharmacy?
Yes! We provide a range of home health services, including medication delivery, home vaccinations, and health monitoring support.
Payments & Insurance
What payment methods do you accept?
Mobile Wallets
Online Banking
Cash on Delivery (COD) [if applicable]
Do you accept health insurance?
No, we currently do not accept health cards and insurance plans for our services.
Do you offer discounts or membership plans?
Yes, we provide:
Loyalty Programs
Senior Citizen Discounts
Exclusive Offers for Registered Users
Returns & Customer Support
NEED MORE ASSISTANCE?
For any further inquiries or concerns, please do not hesitate to contact Neuromed Pharmacy. Our dedicated team is available to assist you with your medication needs, prescription management, insurance inquiries, and any other healthcare services we offer. Your health and well-being are our top priorities, and we are committed to providing you with the highest level of care and support.